Key Takeaways
1. Apple is launching a global service program for Mac mini units that may not turn on, affecting a “very small percentage” of devices made between June 16, 2024, and November 23, 2024.
2. Users can check their device’s eligibility by entering the serial number on a designated site, even if they haven’t experienced any issues.
3. Eligible devices can be serviced for free by Apple or certified service providers, but any pre-existing damages must be fixed first at additional costs.
4. The service program is available for three years from the initial retail sale of the Mac mini.
5. Users are encouraged to act quickly and prepare their Macs for servicing by following guidance provided on Apple’s dedicated support page.
Apple has revealed that they are launching a new service program globally for the Mac mini, prompted by a “very small percentage” of units that might not turn on. So far, Apple hasn’t provided any reasons for this issue. The affected Macs were made between June 16, 2024, and November 23, 2024. Even if users haven’t experienced the problem, they can still have eligible devices serviced for free by Apple or certified service providers.
Checking Eligibility
For users who are not experiencing the issue, it is recommended to visit the designated site to see if their device is implicated by entering the serial number. This way, they can safely back up their data. After that, users can reach out to an authorized Apple Service Provider or schedule an appointment at an Apple Store. Apple has a dedicated page that offers guidance on preparing the Mac for the servicing process. The service program is open to qualifying Mac mini models for three years following the initial retail sale of the device. If there are any damages on the Mac mini that could hinder repairs, these need to be addressed first, which might incur additional costs.
Service Program Details
Apple’s new initiative is designed to help customers who have been affected by this issue, ensuring that their devices can be serviced at no extra cost. It’s important for users to be proactive in checking their Mac mini’s eligibility to avoid any inconveniences later. Users are encouraged to act swiftly to take advantage of this service program, especially since it lasts for three years after the first sale.
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