After two years of launching the Samsung Repair Hub together with the company, iFixit is now concluding this collaboration. Starting next month, they will cease to be Samsung’s designated third-party distributor for parts and tools.
Samsung Galaxy A55 Teardown
iFixit stated, “Our goal was to set the gold standard for repair documentation and empower local independent repair businesses with the necessary tools and parts, all while keeping Galaxy devices operational.”
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However, iFixit has been unable to achieve their objectives. They argue that the high prices of repair parts and tools have led users to opt for replacing their devices instead of repairing them. Samsung hasn't been cooperative in aiding local repair shops. Additionally, Samsung has not provided official parts for its recent models since the Galaxy S22.
As a result, iFixit is terminating its partnership with Samsung after two years of effort. They noted that Samsung’s repairability approach did not align with their own. The following changes will occur:
- Starting June 2024, iFixit will no longer be Samsung’s designated third-party distributor for parts and tools.
- Beginning next month, the limit of seven Samsung parts per repair shop per quarter will be removed.
- Existing information on iFixit will remain, but there will be no new collaboration with Samsung to develop manuals.
- iFixit will continue selling parts and repair kits for Samsung devices, sourcing OEM parts when available and indicating clearly whether parts are original or aftermarket, similar to their approach with Apple repair parts.
Samsung has responded to a request for comment, essentially affirming their desire to maintain control over the process.
Here’s what they said: “Samsung is committed to providing quality, accessible device care to our customers with flexible options to suit their needs, including walk-in, mail-in, and ‘We Come to You’ services. For those interested in our self-repair program, we offer Samsung-certified parts, tools, and information for our qualified products in one convenient location: SamsungParts.com, powered by Encompass. We’re proud of the work we’ve done with iFixit. We can’t comment further on partnership details at this time.”
