Key Takeaways
1. Dell has announced new devices like the XPS 14, XPS 16, and Alienware 16 but has chosen not to emphasize AI in their promotions.
2. AI is mentioned only once in Dell’s materials, suggesting a shift in focus compared to previous years.
3. Dell’s Head of Product, Kevin Terwilliger, indicated that consumers aren’t prioritizing AI features in their purchasing decisions.
4. Many AI features in laptops are rebranded standard functionalities, leading to confusion about their true capabilities.
5. The value of AI tools, such as Microsoft Copilot, is questionable for users who need offline access, raising concerns about their practical usefulness.
Like other big companies, Dell has released specification sheets and press updates before CES to announce its upcoming devices. The new Dell XPS 14 and XPS 16, along with the Alienware 16 Area-51 laptop and desktop, share a commonality that may not be immediately clear.
Dell’s Silence on AI
Although these three devices are equipped with chipsets that other brands heavily advertise for their AI features, Dell chooses not to highlight AI in its promotional content. In fact, AI is mentioned only once in their materials, and that’s in a single sentence that acts as the conclusion in the “About Dell” section found in every press release. There’s no further discussion on AI. Has Dell neglected AI and simply forgot to refresh the footer?
Insights from Dell’s Head of Product
PCGamer sought clarification and reached out to Dell. Kevin Terwilliger, who leads product at Dell, provided a clear response:
“We’re really focused on maximizing the AI potential of our devices—in fact, all of our new releases include an NPU—but what we’ve seen this year, especially from a consumer standpoint, is that they aren’t making purchases based on AI. I think AI may confuse them more than it clarifies a specific result.”
With this statement, Dell seems to be taking a step back at CES this year by reintroducing the XPS line while downplaying AI. Last year, AI was a prominent focus in Dell’s press communications.
A Practical Approach to AI
Dell’s reasoning makes sense. For most consumers, accessing local AI tools for tasks like text, image, or video creation remains quite challenging. Additionally, AI features preinstalled by brands and Microsoft often lack real usefulness. For instance, the 2023 LG Gram 17 came with presence detection as a standard feature. However, starting with the 2025 model, the same feature is now being promoted as an AI capability. Similar occurrences can be seen with Dell, Acer, Asus, and other laptop manufacturers, who have recently rebranded standard software as AI functionalities. To be fair, these programs now leverage the NPU in the new Intel and AMD processors for improved efficiency.
Concluding Thoughts on AI Features
Finally, there’s Copilot+. Given that Microsoft Copilot doesn’t function offline, much like Gemini, ChatGPT, and Grok, the added value of this feature remains unclear unless users conduct more thorough research.
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