Key Takeaways
1. A Samsung Galaxy S21 FE developed a green line on its AMOLED screen during the One UI 6.1 update, raising concerns about software-related OLED issues.
2. The Green Line problem has previously affected other Samsung smartphones with AMOLED displays, leading to usability concerns.
3. The update shows no initial problems, but a green line appears at 60% completion, worsening as the installation continues.
4. Samsung Support refused a free replacement for the defect, with repair costs estimated at ₹17,000 (around $200), nearly half the phone’s value.
5. Samsung’s one-year warranty typically does not cover such defects, leaving many users frustrated and without options for free repairs.
A disturbing clip shared on Reddit shows a Samsung Galaxy S21 FE developing a green line on its AMOLED screen during an update, sparking fears about software-related OLED problems. This situation, associated with One UI 6.1, brings attention to an expensive issue affecting Samsung users.
Green Line Problem Resurfaces
The Green Line problem, which has been a recurring issue for smartphones with AMOLED displays, has emerged once more, this time caught on video. A Reddit user uploaded a clip illustrating their Galaxy S21 FE forming a vertical green line while installing the One UI 6.1 update, which was rolled out in April 2024. The user had postponed the update for a year, being cautious due to numerous reports connecting it to OLED issues in Samsung devices, such as the S21 and S22 series.
Update Process Goes Awry
In the video, the update seems to proceed without issues until it hits 60%, at which point a slender green line appears, growing thicker as the installation progresses. The user, who recorded the situation live, subsequently shared several images of the noticeable line, a flaw that often makes screens unusable. In search of assistance, they contacted Samsung Support, but the service center refused to offer a free replacement, providing a repair estimate of ₹17,000 (around $200)—nearly half of the phone’s current market value.
Warranty Woes for Users
Samsung’s standard one-year warranty usually does not cover such defects on older devices, resulting in significant repair costs for users. Although Samsung has provided free screen replacements in certain situations with proper escalation, many affected customers are left feeling frustrated. It is hoped that smartphone manufacturers will take this matter seriously, and in the meantime, users are recommended to wait several weeks before proceeding with the update to ensure everything is functioning properly.
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