Key Takeaways
1. Limited Steelbook Supply: GameStop had very few Steelbooks available for customers who pre-ordered Silent Hill f, leading to widespread dissatisfaction.
2. Customer Frustration: Many fans reported being left without their Steelbook bonuses, despite pre-ordering months in advance, accusing retailers and Konami of poor organization.
3. Reports of Insufficient Stock: Numerous complaints indicated that stores received far fewer Steelbooks than needed, with some stores getting none at all despite high pre-order numbers.
4. Online Pickup Requirement: Customers who preordered online were required to pick up the Steelbook in person, as other retailers did not offer the physical bonus.
5. Scalpers Taking Advantage: Scalpers exploited the shortage, selling Steelbooks on eBay for inflated prices, ranging from $90 to $120, without including the game disc.
Customers in the U.S. who were excited about Silent Hill f have taken to the internet to express their discontent over GameStop’s very limited supply of the promised Steelbook pre-order bonus. Many fans who placed their orders months earlier are now left without the bonus while scalpers on eBay are selling the Steelbook for outrageous prices.
Release Date and Availability
Silent Hill f officially launched on September 25, 2025, but a few copies were available as early as September 20. Fans and collectors eager to own a piece of Silent Hill’s legacy pre-ordered the game mainly for its haunting yet attractive Steelbook case, which was offered exclusively in the U.S. through select retailers like GameStop and Amazon in the U.K.
Customer Frustration
However, as the game began shipping out last week, many posts appeared online showing that stores had very few Steelbooks in stock. This situation led players to accuse both Konami and retailers of misleading advertising and poor organization. One particularly upset customer detailed their experience on Reddit, stating they had “preordered from GameStop months ago and went today, just an hour after opening, and they’ve run out of all four Steelbooks they had in stock. All four. I called every GameStop in a 50-mile radius and NONE other stores received ANY shipment of Steelbooks at all.”
Another user echoed this sentiment, saying, “Everyone is getting the shaft. Stores that even got allocation were at like 10% or less compared to the original pre-order number.”
Reports of Limited Stock
Beyond Reddit, similar complaints have been shared on X, where users explained that stores had only two or three Steelbooks available, despite the high demand. To add to the chaos, a GameStop employee anonymously confirmed the situation, saying, “I work at GameStop. We got a total of nine Steelbooks… for 30+ preorders.” It gets worse, as one store with 25 pre-orders reportedly received no Steelbook units at all.
As if that wasn’t enough, customers who preordered online were expected to pick up the Steelbook in person, since neither Best Buy nor Amazon U.S. offered the physical Steelbook bonus.
Scalpers Capitalizing on the Shortage
To make matters worse, scalpers quickly took advantage of the shortage, listing untouched Silent Hill f Steelbooks for prices ranging from $90 to $120, all without a disc included in the sale.
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