ZOTAC Cancels RTX 50 Series Orders, Relists at Higher Prices

Key Takeaways

1. ZOTAC faces backlash for allegedly canceling RTX 50 series GPU orders and relisting them at higher prices.
2. Customers received cancellation emails citing a “system error,” despite prior order confirmations.
3. Price increases for the RTX 5090 range were significant, with some models rising by several hundred dollars.
4. The ZOTAC Store website is under maintenance, leaving customers without updates on the situation.
5. Corsair responded to similar criticism by offering 40% discount coupons to affected customers.

ZOTAC is facing significant criticism at the moment after allegations emerged that the company canceled orders for the RTX 50 series GPUs only to relist them later at much higher prices. This situation echoes what Corsair experienced a few weeks ago, as they too were criticized for reportedly canceling DDR5 RAM orders before relisting them at inflated prices.

Cancellation Emails Sent

According to a user on Reddit, numerous customers who ordered RTX 50 series cards received cancellation emails from ZOTAC, despite their orders being confirmed without any issues just a day prior. The emails stated that the cancellations were due to a “system error” and reassured customers that full refunds would be issued to their original payment methods. Customers were also informed that they could reorder the cards once the issue was resolved.

Price Increases Noticed

Shortly after these cancellations, ZOTAC began re-listing its GPUs, but with much higher price tags. Reports indicate that the prices across its RTX 5090 range increased by several hundred dollars. For instance, some models reportedly rose from about $2,299 to $2,799, others from $2,399 to $2,899, and another from $2,449 to nearly $2,999. The RTX 5080 model also experienced an increase of around $250.

Uncertain Store Status

Complicating things further, the ZOTAC Store website is currently undergoing maintenance. As of now, there is no definitive information regarding when the store will be operational again or if ZOTAC will officially address the mounting criticism. Meanwhile, Corsair provided 40% discount coupons to customers after their DDR5 RAM orders were cancelled. It remains to be seen how ZOTAC will navigate this situation.

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