Key Takeaways
1. Tesla is introducing a digital queue system for Superchargers to improve organization and reduce conflicts at charging stations.
2. The virtual queuing system is currently being tested at select locations and will be widely implemented in the next quarter.
3. Drivers will be added to a waitlist at busy Supercharger stations based on arrival time and may receive a specific stall number.
4. The new system allows drivers to move around freely rather than stay in their cars, reducing disruptions from “bad actors.”
5. An update will provide essential information about Superchargers, including parking fees and location details, enhancing the overall charging experience.
Tesla is about to introduce a digital queue for drivers heading to a Supercharger, aiming to create a more organized charging experience. This move comes in light of incidents that have led to arguments and even fights at charging stations for various reasons.
Streamlining the Charging Process
The Tesla charging team refers to waiting for a Supercharger stall as an “edge” or “corner” case, which they say happens in roughly 1% of all situations. Currently, the virtual queuing system is undergoing pressure testing at certain sites to assess its effectiveness and is expected to be widely implemented in the next quarter.
Waitlist for Busy Stations
When drivers input a Supercharger location, they will be added to a waitlist based on their arrival time if the station is crowded. This system may also show the specific stall number assigned to their vehicle.
If a stall is assigned to them, drivers can move around freely instead of remaining in their cars or dealing with “bad actors,” the term Tesla uses for those who create disruptions in the queue.
Enhancements to the Supercharger Experience
Tesla is rolling out an update to tackle some frequent issues that users have faced with the Supercharger experience. This update will provide information such as parking fees, which floor the Supercharger is on in multi-level parking structures, or if an entry code is necessary.
This information will be visible while drivers look for a Supercharger. Details like whether parking is paid or valet service will still be shown even after a destination has been selected. Once they arrive, the navigation card will also show the access code or indicate which floor hosts the Supercharger in multi-story lots.
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