Key Takeaways
1. A Redmi Note 13 Pro 5G unexpectedly emitted smoke and exploded during normal use without being plugged in or overheating.
2. The warranty claim for the damaged phone was rejected by the Xiaomi service center due to alleged “physical damage.”
3. The user expressed frustration and sought advice on escalating the issue through legal means and social media.
4. Other users suggested sharing the incident online to pressure Xiaomi for compensation, and the owner agreed to this plan.
5. Past incidents with Xiaomi phones raise concerns, with multiple reported cases of devices exploding, indicating a potential ongoing safety issue.
The occurrence with a Redmi Note 13 Pro 5G (currently priced at $319.99 on Amazon) took place when it was least anticipated. The device was not plugged into any power source and was not overheating. Although the user did not specify which apps were active at the moment, he mentioned that the phone was in “normal use.”
Unexpected Smoking Incident
According to the post, the unnamed friend was simply using the phone when he noticed smoke coming from it. In a panic, he threw the phone, which exploded almost right after. To address the situation, he and his friend went to a Xiaomi service center to file a warranty claim. However, the service center rejected the claim, stating “physical damage,” even though the owner insisted he had not caused any harm.
Trust Issues with Xiaomi
“We’ve relied on this brand for years, and this is how they handle customers?” expressed Sri Varshan. He asked if anyone else experienced similar problems or knew how to escalate this matter through legal means, social media, or consumer courts. He is determined not to let this go unnoticed.
Fellow Reddit users suggested he share his experience on social media and tag Xiaomi, thinking that enough pressure might lead to compensation. Sri agreed to this plan and also decided to reach out to Xiaomi via email to alert them about the “assault.”
Frustration and Damage
Sri described the whole situation as “beyond frustrating,” stating that phones aren’t supposed to just explode. He posted four photos of the damaged phone, which showed severe destruction. The top third of the device had less damage, hinting that the battery might be the main issue.
While the precise reason for the explosion remains unclear, an examination of the shared pictures shows a rubber band wrapped around the top section of the phone. The band appears burnt, suggesting it was there during the incident. This could indicate prior physical damage before the explosion occurred.
In 2021, we reported a similar case involving a Poco M3, adding to a total of five incidents linked to Xiaomi phones within a year: Poco X3, Poco C3, Redmi 8, Redmi Note 9 Pro, and Poco M3.
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