Key Takeaways
1. Sony launched the Xperia 1 VII as their flagship device, receiving positive feedback globally.
2. Sales of the Xperia 1 VII have been temporarily paused in Japan due to reported issues like unexpected shutdowns and reboots.
3. The problems appear to be specific to Japanese models linked to the Osaifu-Keitai mobile payment platform.
4. A software update has been released to address these issues, but its effectiveness is still uncertain.
5. The affected models include SO-51F, SOG15, A501SO, and XQ-FS44, which are exclusive to Japan.
Sony launched the Xperia 1 VII worldwide last month, positioning it as their key flagship device for the year. The phone has received mainly positive feedback since its release. However, the company has now, quite unexpectedly, announced a temporary pause on sales of the Xperia 1 VII in Japan.
Official Announcement
On their official Sony Japan website today, the company stated:
“We appreciate your ongoing support of Xperia products. We have been made aware that the smartphone ‘Xperia 1 VII’ sometimes has problems, including shutting down, rebooting, or failing to turn on during use. Consequently, we have temporarily suspended shipments of the impacted product and sales at Sony stores.”
Reports of Issues
There have been numerous reports of the Xperia 1 VII unexpectedly shutting down or rebooting in Japan. This issue appears to be specific to the Japanese versions of the phone and is thought to be connected to Japan’s Osaifu-Keitai mobile payment platform. The global variants of the Xperia 1 VII are not experiencing these issues, as Sony’s press release identifies the SO-51F, SOG15, A501SO, and XQ-FS44 models as the only ones affected, all of which are Japanese variants.
Software Update Released
To address the problem, Sony has rolled out a software update with the build number “71.0.A.2.43” for all four of the Xperia 1 VII versions. However, the effectiveness of this update in resolving the issue remains uncertain.
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