Key Takeaways
1. Sony has stopped selling the Xperia 1 VII globally due to hardware issues in certain production batches.
2. Problems with the device may include random shutdowns, unexpected restarts, or total failure to turn on.
3. Users are advised to back up their data and may need to send affected devices in for repairs.
4. Updating the Xperia 1 VII’s software to the latest version is recommended for all users.
5. Affected customers should contact Sony’s customer support for assistance and to help assess the extent of the issue.
As mentioned before, Sony has stopped selling the Xperia 1 VII globally. The company has now provided more information in a revised support article, indicating that the problem seems to be limited to certain production batches of the device.
Potential Hardware Issues
Although Sony has not identified the precise cause, their statement implies that the issue may be linked to hardware. This means that users with affected phones might need to send their devices in for repairs. The problems can show up as random shutdowns, unexpected restarts, or even a total failure to turn on. In these situations, it may sometimes be useful to force a restart by pressing and holding the power button along with the volume up button simultaneously for 20 seconds. However, this is only a temporary fix. Users are strongly encouraged to back up their data promptly.
Recommended Actions
Sony also suggests updating the Xperia 1 VII’s software to the most recent version and frequently checking for new updates under System → Software update. Regardless, affected users are advised to reach out to Sony’s customer support to get immediate assistance and to help the company evaluate the scale of the issue. It is still unclear how many units of the Xperia 1 VII are impacted.
Customer Support Guidance
Sony Germany has been proactive in addressing these concerns, ensuring that customers are informed and supported during this period.
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