Samsung’s Update Promise: Marketing vs. Reality Explained

Key Takeaways

1. Samsung claims the Galaxy A17 5G will receive security updates and new Android releases until 2031, raising questions about feasibility.
2. Many users are concerned about the duration of software updates, as devices often stop receiving them shortly after purchase.
3. Manufacturers have been secretive about update commitments due to the resources required and uncertainty about future Android version support on existing hardware.
4. Samsung offers a long update guarantee but includes caveats like “up to” six years and potential changes to its update policy.
5. While Samsung has resources for updates, the reliability of its promises, especially for budget devices like the Galaxy A17 5G, remains uncertain.


Security updates and new Android releases in 2031 might seem unrealistic, but Samsung is making this claim for its entry-level device, the Galaxy A17 5G. However, can the company actually follow through on this promise?

The Update Dilemma

The question of “How long will software updates be available?” has become important, as many users feel their smartphones are vulnerable, with some devices ceasing to receive updates shortly after they are bought.

While Apple has been providing extensive update periods since the launch of its first iPhones, it hasn’t made any solid commitments. Meanwhile, companies in the Android sector have historically been tight-lipped about this matter.

Why the Secrecy?

So why have manufacturers been so secretive? First, creating regular updates demands both time and financial resources. Additionally, there has been an ongoing debate about whether future Android versions will support existing hardware.

This narrative shifted a few years back as more manufacturers recognized that offering update guarantees could be a strong selling point. Nowadays, most leading brands provide at least some form of a short-term update promise.

Samsung’s Update Commitment

Samsung distinguishes itself with a notably extended update guarantee. In our recent evaluation of the Galaxy A17 5G, we were initially impressed by the claim of six years of updates.

However, a closer examination of Samsung’s website revealed two caveats: the phrase “up to” and the statement that “The OS upgrade and security update policies specified above are subject to change.” This casts doubt on the update pledge for the Galaxy A17 5G and other devices, indicating that Samsung could halt updates at any time without being held to its pre-sale commitments.

Samsung will probably strive to provide six years of updates. Given that the company predominantly utilizes its own System on Chips (SoCs), it likely has an advantage in ensuring driver compatibility. As a major entity, it possesses sufficient resources to manage updates.

Nonetheless, failing to meet these promises could seriously tarnish its reputation. That said, the assurance of six years of updates isn’t as reliable as Samsung implies in its advertising, particularly for budget options like the Galaxy A17 5G, which may be the first to experience any cutbacks in updates.

For those interested, we recommend checking out our comprehensive review to determine if the Samsung Galaxy A17 5G is a smart buy despite the uncertainties surrounding updates.

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