Key Takeaways
1. A faulty UEFI update released on August 7, 2025, has caused charging issues in some Surface Pros and Surface Laptops.
2. Affected devices, including the Snapdragon X-powered Surface Pro (11th edition) and Surface Laptop (7th edition), can only charge up to 50%.
3. Users are reporting their charging problems on the Microsoft Q&A forum and the Microsoft Feedback app.
4. Microsoft is investigating the charging issue but has not provided a solution yet.
5. Users who haven’t received the update should consider pausing their Windows updates to avoid the problem.
Microsoft has caused some Surface Pros and Surface Laptops to have problems with their charging ability due to a faulty UEFI update that was released on August 7, 2025. Laptops affected by this update are unable to charge completely, and no solution has been provided yet. Users who haven’t received the update should think about pausing their Windows updates.
User Reports of Charging Issues
After the UEFI update on August 7th, many users started sharing their experiences about not being able to fully charge their Surface devices on the Microsoft Q&A forum and also in the Microsoft Feedback app. The devices that have been mentioned to face this issue include the Qualcomm Snapdragon X-powered Surface Pro (11th edition) and Surface Laptop (7th edition). These devices can only charge up to 50%, which severely limits the ability of mobile workers to get through their day without access to an AC outlet.
Ongoing Investigation by Microsoft
Microsoft is currently investigating the charging issue, but similar to the SSD problem that came with the Windows monthly update on August 12th, there is no fix available for either situation right now.
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