Key Takeaways
1. The Xiaomi SU7 Ultra prototype set a new lap record at Nürburgring with a time of 6 minutes and 48.874 seconds, surpassing the Porsche Taycan Turbo GT.
2. Customers expressed dissatisfaction over misleading descriptions of the carbon fiber hood, which was expected to enhance cooling but was found to be mostly cosmetic.
3. Xiaomi issued an apology for the confusion regarding the carbon fiber hood and clarified its limited functionality for ventilation.
4. Buyers of the SU7 who haven’t received their cars can choose between a standard hood or 20,000 loyalty points as compensation.
5. The safety of the Xiaomi SU7 has been questioned following three fatalities linked to a malfunctioning autopilot system.
When the Xiaomi SU7 Ultra prototype was shown off at Nürburgring last year, it truly was an event to remember. With a lap time of 6 minutes and 48.874 seconds, it surpassed the previous record held by the Porsche Taycan Turbo GT. Since that moment, Xiaomi has established itself not just in consumer electronics but also in the electric vehicle sector. However, the company has faced multiple challenges in a short time frame as it competes with Tesla.
Issues with Customer Expectations
A report from Wallstreet Online reveals that some buyers who ordered the SU7 with a carbon fiber hood feel misled due to a misleading feature description. The official site claims the hood enhances cooling for the front tires and is priced at an additional 42,000 yuan (approximately $5,830).
Upon further inspection, many customers discovered that the air intakes were merely basic holes with some paneling, and the design closely resembled the standard hood.
Apology and Options for Customers
According to the same report, Xiaomi has since revised its stance and issued an apology for the confusing information. The carbon fiber hood is more of a cosmetic feature and provides only “a certain amount of ventilation and heat dissipation.”
For those who ordered the SU7 but have yet to receive their vehicle, they can opt for either a standard hood or receive 20,000 loyalty points instead. So far, there have been 300 complaints filed. Additionally, the safety of the Xiaomi SU7 has come under scrutiny again after three fatalities occurred in an accident earlier in April linked to a malfunctioning autopilot system.
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