Square Enix has put out a new “Group Customer Harassment Policy” aimed at protecting its employees from harassment. This policy allows the company to refuse service or even pursue legal action against individuals who engage in abusive behavior towards their staff.
Definition of Abusive Behavior
The policy clearly defines what it considers to be abusive actions. These include “denial of personality, violence, defamation, intimidation, advance notice of wrongdoing, advance notice of obstruction of business, harassment.” It specifically mentions personal attacks that might occur through email, social media, or face-to-face interactions. Furthermore, Square Enix will not tolerate anyone who trespasses on its property or enters its offices without permission.
Undue Demands and Excessive Requests
Moreover, the policy outlines what it calls “Undue demand,” which refers to “changes or exchange of product or request for monetary compensation” and “Excessive requests for the provision of products and services exceeding socially accepted norms.” It is particularly noteworthy that the policy addresses situations such as “Unreasonable response or request for an apology” and “Unreasonable and excessive demands for punishment of our employees.”
A Shield Against Controversy
This new policy seems to be a protective measure in light of the recent controversies surrounding its games. For instance, there was significant backlash regarding censorship in the HD-2D Remake of Dragon Quest III. Also, fans have accused the company of censoring Final Fantasy 7 Remake Intergrade, even four years after its launch. Additionally, issues related to Wuk Lamat in Final Fantasy 14 online have also stirred up discontent among players.
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