Key Takeaways
1. A user experienced a swollen Galaxy Ring that required hospital care after it got stuck on their finger.
2. Samsung investigated the issue and confirmed the swelling was due to a “crack in the internal moulding” without any broader safety risks.
3. The company assured customers that there are no design flaws or safety threats associated with the Galaxy Ring.
4. Samsung provided compensation to the affected user for their hotel and flight due to the incident.
5. While the investigation concluded the cause of swelling, no explanation was given for the origin of the crack itself.
Samsung has been looking into a case involving a swollen Galaxy Ring that resulted in a user needing hospital care after it got stuck on their finger. After more than three months, the company has released a statement regarding the bulging issue, though it didn’t provide many details. Nonetheless, they assured that there are no design flaws or safety threats related to the smart ring.
The Incident
For those who might not know, Daniel from Zone of Tech talked about this issue on X last September. The images showed that his Galaxy Ring was swollen from the inside, squeezing tightly around his finger. Unable to take it off, Daniel had to go to a hospital for removal, causing him to miss his flight. After the incident, Samsung compensated Daniel for his hotel stay and flight, and they took the ring for further examination.
The Findings
Now, after a significant time, Samsung has communicated with Daniel stating that the swelling in the Galaxy Ring was due to a “crack in the internal moulding.” They confirmed there is no broader safety risk related to the battery of the Galaxy Ring. Here’s what the company said:
“Customer safety is our utmost priority. We have kept in touch with Daniel throughout our investigation. After examining the device and getting an assessment from an independent external agency, it was determined that the swelling was due to a crack in the internal moulding, and there is no general battery safety risk. The Galaxy Ring is made for daily use, with durability as a key focus. You can find customer care guides for all our devices at: samsung.com/uk/support.”
No Explanation Provided
According to the statement, both Samsung and the independent agency came to the same conclusion after their investigation. However, neither provided an explanation for the cause of the crack itself.
Before the incident, Daniel had experienced some battery life problems, which a few other users also reported with their Galaxy Rings. When Samsung was made aware of these battery issues, they mentioned that users experiencing such problems should reach out directly, and they would be handled on a case-by-case basis.
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