Key Takeaways
1. Pearl Abyss apologized and changed its stance on supporting Intel Arc GPUs, committing to improve compatibility and optimization for the game Crimson Desert.
2. The initial response from Pearl Abyss was dismissive, suggesting Intel Arc users seek refunds, leading to outrage in the gaming community.
3. Intel expressed disappointment over the lack of support for Arc users and offered to assist Pearl Abyss in resolving the issues.
4. Pearl Abyss has removed the Intel Arc section from its FAQ and is actively working on updates, with some users now able to launch the game after a recent patch.
5. Many Intel Arc players still face ongoing issues, such as missing textures and black screens, with no official release date for further patches announced yet.
Following the recent uproar over Pearl Abyss asking Intel Arc users to refund their copies of Crimson Desert, a wave of frustration swept through the gaming community. In light of the backlash, Pearl Abyss has issued a strong apology and has changed its position regarding Intel Arc GPUs. Surprisingly, gamers have begun reporting that Crimson Desert now “launches” on Intel Arc systems, but the performance improvements and bug fixes are still not up to par.
Apology and Commitment to Improvement
Pearl Abyss took to X to apologize and backtrack from its earlier FAQ response. They stated:
“About Crimson Desert support for Intel Arc: We are actively working on making the game compatible and optimized for Intel Arc GPU systems. Our goal is to deliver a seamless and stable gameplay experience, and we kindly ask for your patience until the support update is ready.”
The studio also mentioned:
“We regret any confusion that our FAQ language from earlier might have caused regarding playability on Intel Arc GPUs. Please consider this as our official update on the matter. Thank you.”
Dismissive Initial Response
Initially, the FAQ was quite dismissive, with Pearl Abyss telling Intel Arc users that the game does not support Intel’s graphics cards and suggesting that those hoping to play on these GPUs should seek refunds on their respective platforms. This blunt communication felt out of place for such a highly anticipated release, leading to outrage among gamers, particularly those using Intel Arc. Intel even stepped in to clarify the situation and shifted the blame back to Pearl Abyss. They mentioned that they had tried multiple times to engage with Pearl Abyss regarding Intel Arc optimization and support, but with no success.
Intel expressed its “huge disappointment” that players using Intel graphics hardware were unable to enjoy the world of Pywel at launch. However, they also stated their willingness to assist Pearl Abyss however they could.
Changes and Ongoing Issues
In light of these events, Pearl Abyss has removed the section about Intel Arc from its FAQ and is actively working on optimizations and updates for those users. Some Intel Arc GPU players have indicated that the recent patch v1.00.03 allows them to start the game. Nevertheless, many users still experience issues like missing textures, shaders, or even an in-game black screen upon booting the game.
Pearl Abyss has not yet provided an official release date for a patch that supports Intel Arc GPUs and has asked gamers to be patient as they work on these improvements.
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