Over recent years, OnePlus users have encountered several issues, including incidents of chargers and phones exploding, with the latest being a green line display problem affecting numerous devices. Now, flagship models from OnePlus are experiencing a new malfunction that has rendered some phones unusable.
The recent complication involves failing motherboards in older models like the OnePlus 10 Pro and OnePlus 9 Pro. Many users have reported that their phones have suddenly stopped working, showing black screens and failing to power up.
User Reports Highlight the Issue
In two recent incidents, the seriousness of this problem was emphasized:
A OnePlus user recounted how their OnePlus 10 Pro, which initially suffered from lag and overheating, eventually shut down completely. Despite attempts to fix it through hard resets, battery cycling, and holding the power button, the phone remained dead. Upon visiting a service center, they discovered a dead motherboard and faced a substantial repair bill. This experience left the user disheartened and doubtful about the brand, especially given their long-standing loyalty to OnePlus.
Another OnePlus 10 Pro 5G owner faced similar challenges after installing a software update. The device froze, became unresponsive, and stopped charging. The service center identified a dead motherboard and estimated the repair cost to be around Rs 42,000. This user also expressed frustration, noting that they had recommended OnePlus to friends based on previous positive experiences.
Broader Concerns and Potential Solutions
These are not isolated cases, as several users have reported similar problems online, sparking concerns over potential hardware flaws. While OnePlus has yet to publicly address the situation, the increasing number of complaints has led to scrutiny over the company’s quality control and customer service.
The high costs associated with motherboard repairs have further fueled user dissatisfaction. Many are hoping for OnePlus to investigate the issue and provide solutions, such as free repairs, extended warranties, or software updates. By addressing the issue swiftly, OnePlus could help preserve its reputation and maintain customer trust.
