Intel Provides Support for Crimson Desert Optimization by Pearl Abyss

Key Takeaways

1. Many PC gamers, especially those with Intel Arc GPUs, are unable to play Crimson Desert due to lack of support for these graphics cards.
2. Intel has expressed disappointment over Pearl Abyss not collaborating to provide assistance for optimizing the game for Intel graphics hardware.
3. Pearl Abyss announced Intel Arc GPU incompatibility only after the game’s release, causing confusion and frustration among players.
4. Intel is committed to providing support for Arc GPUs in Crimson Desert but places some responsibility on Pearl Abyss for the launch issues.
5. The game’s performance issues extend to basic Nvidia GPUs, like the GT 1030, highlighting broader compatibility problems beyond Intel graphics.

Crimson Desert has let down a lot of PC gamers, particularly those who have Intel Arc GPUs. This isn’t merely a minor glitch; the issue has turned into a public spat between Pearl Abyss and Intel. Intel asserts that Pearl Abyss disregarded their attempts to provide assistance, leaving them in the dust. On top of that, it seems Crimson Desert struggles to perform even on basic Nvidia GPUs, like the GT 1030.

Intel’s Official Position

Intel has made it clear why many gamers using Intel’s Arc Battlemage GPUs are unable to access Crimson Desert: the game simply does not support the Battlemage GPU family at all. In a formal statement to Wccftech, Intel expressed:

“We know that Crimson Desert doesn’t start on systems with Intel Arc GPUs, and we’re quite disappointed that players with Intel graphics hardware can’t enter the world of Pywel upon launch.”

They further explained, “For several years, we have tried to connect with Pearl Abyss multiple times to assist in testing, validating, and optimizing support for Intel graphics, providing early hardware drivers and engineering resources over different generations of Intel GPUs and platforms, such as Alchemist, Battlemage, Meteor Lake, and Lunar Lake.”

Intel’s Commitment to Support

Intel reiterated its dedication to ensuring that Arc GPUs are supported in Crimson Desert, while also placing some of the accountability back on Pearl Abyss. The chip manufacturer added:

“For information on why Intel Arc support wasn’t activated at launch, please contact Pearl Abyss directly. Our teams are strongly committed to aiding all studios in delivering the best experience, offering optimization tools, documentation, and direct engineering assistance to make sure their games run smoothly for everyone, including the millions of players using Intel GPUs. We are always ready to support Pearl Abyss in any way we can.”

To complicate things even further, Pearl Abyss did not announce the incompatibility with Intel GPUs until after the game was released. Later, they updated their official FAQ to state that Intel Arc GPUs are not supported and urged Intel Arc users to seek refunds for Crimson Desert on their platforms.

Market Impact

Although Intel’s Arc series currently occupies a small portion of the GPU market, the integrated graphics provided by Meteor Lake, Lunar Lake, and Raptor Lake are found in millions of laptops and desktops. This implies that gamers hoping to experience the game, even on basic Intel integrated graphics, cannot launch it at all, resulting in widespread frustration.

Source:
Link