– Delivery of the Framework Laptop 13 Pro delayed by about one month (late July to early August).
– New orders now expected between August and October, depending on configuration.
– Delay caused by two component issues: a grounding problem in the haptic touchpad and a firmware issue with the display.
– Both problems have been solved, but production line adjustments are needed.
– Customers can cancel their pre-order for a full refund if they cannot wait.
Laptop Delays and Component Fixes
The Framework Laptop 13 Pro, announced in mid-April, was set to compete with high-end models like the Apple MacBook Pro ($1,549 on Amazon). Delivery was originally planned for June. However, Framework notified customers via email that the first production batch will likely be delayed until late July or early August. If you pre-ordered, expect your notebook around a month later than initially stated.
New Orders and Component Issues
Anyone ordering the laptop now should anticipate delivery between August and October, depending on configuration. The delay isn’t due to the DRAM crisis. Instead, Framework found problems with two new components shortly before mass production: the haptic touchpad and the display. According to Framework, the original touchpad mainboard design led to a grounding issue, which could reset its status if clicked multiple times rapidly.
- Touchpad problem: grounding issue causing reset on rapid clicks
- Display problem: resolved via firmware update
- Panel supplier CSOT is producing corrected panels
Solutions and Customer Options
The display issue was fixed with a firmware update, and panel supplier CSOT is already making panels with corrected firmware. While Framework says it has found solutions, adapting production equipment will take time. Framework emphasizes that customers who can’t wait can cancel their order and get their deposit refunded. More details about the Framework Laptop 13 can be found in launch coverage.
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