Key Takeaways
1. Performance Issues: About 0.5% of RTX 5090, RTX 5080, and RTX 5070 Ti cards have 8 fewer Render Output Units (ROPs), causing a performance drop of around 4% on average in games, with some benchmarks showing greater drops.
2. Customer Support Concerns: Nvidia is directing affected customers to seek replacements from board partners, leaving many unsure of how to identify the problem.
3. CyberPowerPC’s Commitment: CyberPowerPC is ensuring that customers receive fully operational RTX 50 cards with their pre-built gaming PCs, standing out as the only system integrator making this promise.
4. Market Availability: Due to stock shortages, buying a pre-built PC remains a viable option to secure an RTX 5090/5080/5070 Ti at a fair price.
5. Industry Best Practice: CyberPowerPC’s proactive approach to customer satisfaction highlights a valuable practice that other businesses in the industry should consider adopting.
After dealing with a terrible launch stock that caused the prices of the RTX 50 GPUs to soar and power connectors to melt, the RTX 50 series is now caught in another problem regarding missing ROPs. According to Nvidia, about 0.5% of RTX 5090, RTX 5080, and RTX 5070 Ti cards have 8 fewer Render Output Units (ROPs) than what was promised. This leads to a drop in performance, which Nvidia claims is only about 4% on average in games. However, independent tests indicate that the performance drop can be greater in benchmarks like 3DMark Time Spy.
Customer Frustration
Sadly, Nvidia is telling affected customers to look into the issue themselves and reach out to their board partners for a replacement GPU. This situation leaves gamers who aren’t sure how to spot the problem stuck with a less capable RTX 50 GPU, which they likely purchased for much more than the suggested retail price. This is especially true for those who lack the skills to build their own rigs and tend to buy pre-built gaming PCs from companies like CyberPowerPC.
A Positive Step
On a brighter note, CyberPowerPC has stepped up to make sure that customers who choose an RTX 50 gaming PC receive one with a fully operational card. As of now, it appears that CyberPowerPC is the only system integrator providing such a promise.
A Good Move for Gamers
Putting aside the oddity that a system integrator has to safeguard its customers against Nvidia’s mistake, this is definitely a smart move by CyberPowerPC. With significant stock shortages in the market, purchasing a pre-built PC remains one of the few options to secure an RTX 5090/5080/5070 Ti at a fair price. Therefore, CyberPowerPC’s commitment to giving its customers peace of mind is a commendable practice that other businesses should consider following.
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