Key Takeaways
1. Costco has stopped selling Xbox Series X and Series S consoles in the U.S. and U.K. as of August 6, 2025.
2. Store representatives confirmed the discontinuation of Xbox consoles, citing a “business decision” with no plans to restock.
3. Costco will continue to offer PlayStation and Nintendo Switch consoles, while Xbox sales have declined by 30% since May 2024.
4. The decision to stop selling Xbox consoles has not been explained by either Costco or Microsoft, leading to speculation among analysts and gamers.
5. Costco Canada still sells Xbox consoles, but they are currently out of stock, and upcoming price increases may affect Xbox hardware sales further.
New information has surfaced that Costco has ceased the sale of Xbox Series X and Series S consoles in both the United States and the United Kingdom. This situation became evident when gamers noticed that Xbox items were missing from Costco’s physical stores and online platforms. Investigations revealed that Costco had discontinued the sale of Xbox hardware as early as August 6, 2025.
Confirmation from Store Representatives
During a visit to a Costco location in the UK on September 24, 2025, a representative informed GamesIndustry.biz, “We don’t actually have the Xbox anymore.” This aligned with findings from independent journalist Destin Legarie, who previously worked with IGN. He reached out to Costco’s customer service and was told that the retailer “will no longer be carrying Xbox consoles,” citing it as “a business decision” and indicating there are no plans to restock in the future.
Updates from Journalists
Legarie provided more insights in a post on X on September 25, where he stated, “Just called Costco on Xbox stock. I was told they will no longer be carrying Xbox consoles. ‘We don’t have any plans going forward to carry an Xbox console.’ Saying. It was a business decision. They did say they have some great deals on Switch and PlayStation, though.” This information supports the report from GamesIndustry.biz in the UK, while PlayStation and Nintendo Switch consoles continue to be available. Archived data from Wayback Machine shows that the Xbox Series X was listed on Costco’s UK website as recently as June 11, 2025.
The Unexplained Decision
What’s puzzling about this situation is that neither Costco nor Microsoft has released any explanations for this decision. This lack of clarity has left both industry analysts and gamers speculating about the reasons behind the scenes.
This shift is particularly concerning for Xbox hardware sales, which have already faced challenges this year. The combined sales of the Xbox Series S|X have dropped by 30% compared to May 2024, while PS5 sales have seen a slight increase of 3% in the same timeframe.
Regional Differences in Sales
It appears this issue is limited to Costco stores in the U.S. and U.K., as Costco Canada is still selling Xbox consoles, although they are currently out of stock. With Xbox prices anticipated to rise in the coming month, Costco might be the first retailer to resist price increases on a line of hardware from Microsoft that is already struggling to perform well in the market.
On a different note, Microsoft is venturing into the handheld gaming arena with the upcoming Asus ROG Xbox Ally X, priced at $999, and the base model ROG Xbox Ally at $599. Pre-orders are currently open, and the devices are expected to be available next month.
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