Xiaomi Addresses Concerns over Smart Door Lock Safety
Xiaomi has responded to user concerns regarding its Smart Door Lock, following reports of unexpected door openings. A user recently shared a concerning experience, stating that the Xiaomi Smart Door Lock would mysteriously open, even in the middle of the night. The incident gained attention on Weibo and initiated discussions about the device’s safety.
Xiaomi's Explanation
In response, a spokesperson for Xiaomi posted on Weibo, explaining that after thorough verification, the products featured in the videos utilize semi-automatic lock bodies with in-line C-level lock cylinders. Importantly, these models lack the automatic retraction function of the lock tongue, ruling out the possibility of spontaneous openings. Xiaomi emphasized that the smart door lock does not support network remote unlocking, further enhancing security features.
Addressing User Concerns
The spokesperson clarified that in cases where the door is not fully closed or the door frame has a larger installation tolerance, there might be a theoretical chance of an “accidental automatic door opening.” To address user concerns, Xiaomi’s after-sales engineers conducted a comprehensive inspection, but the reported situation was not replicated during testing.
Third-Party Appraisal
To ensure transparency and reassure the public, Xiaomi announced its intention to invite a third-party appraisal agency to conduct qualification tests on the Xiaomi Smart Door Lock. This move aligns with Xiaomi’s commitment to prioritizing user safety and security.
Gratitude to Users and Media
The company expressed gratitude to users and the media for their attention, stating that the concerns of the users have been resolved through communication.
