Tag: Refund

  • Retroid Offers Solutions for Pocket Mini Display Shader Issues

    Retroid Offers Solutions for Pocket Mini Display Shader Issues

    Key Takeaways

    1. Retroid initially rejected return requests for the Pocket Mini but later allowed returns for only 200 units despite all devices having the same display issue.
    2. Customer dissatisfaction led to significant backlash, including doxxing of a company representative, who later stepped down.
    3. Current Pocket Mini owners can receive a $10 refund if they keep their devices, and the limit on returns has been lifted.
    4. Retroid plans to release a new hardware revision for the Pocket Mini with a replacement display, expected in about a year.
    5. Existing Pocket Mini owners will receive a discount on the upcoming display hardware.

    Last week, we shared news about Retroid’s plan to address ongoing display problems affecting the Pocket Mini. The company mentioned that anyone needing assistance could reach out to their support team for help. Since then, the situation has evolved, and not all of it is pleasant.

    Issues with Returns

    At first, some customers reported that Retroid was rejecting return requests, which contradicted their earlier reassurances. Later, the company stated that only 200 units could be returned, even though all Pocket Mini devices have the same problem with rendering CRT shaders correctly. It’s important to note that this issue is exclusive to the Pocket Mini and does not affect the Pocket 5 or the earlier Pocket 4 and Pocket 4 Pro (currently priced at $199 on Amazon).

    Customer Reactions

    In a video by Retro Game Corps, it was highlighted that the company’s social media rep faced doxxing due to backlash from unhappy owners over Retroid’s handling of the situation. After this individual stepped down, Retroid released a detailed update regarding the Pocket Mini’s future.

    Refund and Hardware Updates

    For instance, all current Pocket Mini owners can now receive a $10 refund if they choose to keep their devices. If that refund doesn’t meet your expectations, the previous limit of 200 returns seems to have been lifted. Additionally, Retroid announced plans to create a new hardware revision for the Pocket Mini, which will include a replacement display. While this new version won’t be available for another year, existing owners can expect a discount on the upcoming display hardware. For further information, please refer to the statement below.

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    Retroid Offers Solutions for Pocket Mini Display Shader Issues
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  • Outcry of Netizens Demanding Refunds Over China’s Apple Double 11 Sale Controversy

    Outcry of Netizens Demanding Refunds Over China’s Apple Double 11 Sale Controversy

    Apple Fails, Customer Demand Refund

    Apple introduced the iPhone 15 Series on the 12th of September 2023, at the Apple Event held in California. This new series was highly anticipated and seen as a significant leap forward for the brand. However, on the 15th of November, various local media sites reported a trending Weibo hashtag, "Apple Fails, Netizens Demand Refund," which highlighted customer dissatisfaction with the recent Double 11 promotion.

    Double 11 Promotion Controversy

    In the final two hours of the Double 11 promotion, the price of the iPhone 15 Series at Apple shops was unexpectedly reduced by an additional 200-300 yuan. This sudden price drop left customers who had purchased the device earlier during the sale feeling deceived and demanding a refund.

    Misunderstanding Clarified

    After the controversy escalated, a final statement was issued stating that the promotion was not misleading, and therefore, price protection rules would not apply in this case. Apple's customer care in China clarified that the price reduction was due to the platform's coupons, rather than an actual shop discount. As a result, the usual price protection policies would not be applicable.

    Double 11 Sale Success

    During this year's Double 11 sale, Chinese shoppers flocked to e-commerce platforms, eager to take advantage of discounted items. Customers were more cautious and knowledgeable about their potential purchases, seeking maximum value with every transaction. It was reported that over 60 brands surpassed 1 billion yuan in sales, and nearly 20,000 brands experienced a threefold increase in turnover compared to the previous year.

    Overall, while the iPhone 15 Series introduced by Apple was met with excitement and anticipation, the unexpected price drop during the Double 11 promotion led to customer dissatisfaction and demands for refunds. Despite this controversy, the Double 11 sale proved to be a success for many brands, with significant increases in sales and turnover.

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