Key Takeaways
1. Corsair faced backlash after canceling customer orders due to a “pricing error” on prebuilt gaming PCs and DDR5 RAM.
2. Many customers reported similar experiences on Reddit, highlighting widespread order cancellations.
3. The Corsair Dominator Titanium RGB 48GB DDR5 memory kit saw a price increase from $239.99 to over $500 after cancellations.
4. Corsair attributed the cancellations to a system glitch that led to incorrect pricing.
5. A failed compensation attempt involved offering a 15% discount, but the coupon code was already expired.
Corsair is facing backlash again after numerous customers reported their orders were canceled due to what the company described as a “pricing error.” The situation first came to light when a Reddit user shared their experience of buying a Corsair prebuilt gaming PC on December 31. The order was acknowledged and confirmed, yet it was subsequently canceled by Corsair. Shortly after, the same PC was relisted for nearly $800 more.
Additional Complaints Emerge
It didn’t take long for others to share their similar experiences. Several users have reported that their DDR5 RAM orders were also canceled. These complaints were seen in various threads on the Corsair subreddit, where customers mentioned that their orders had been successfully placed before the company decided to cancel them.
Issues with DDR5 RAM Orders
Most of the complaints were about the Corsair Dominator Titanium RGB 48GB DDR5 memory kit. One customer noted that the DDR5 kit was initially listed for $239.99. After the cancellations, the same memory kit was reportedly available for over $500. However, at the time of this writing, Corsair’s website shows that the product is currently out of stock.
In the emails sent regarding the cancellations, Corsair expressed regret for the inconvenience. The company explained that the product had been incorrectly priced due to a system glitch. Once the error was discovered, Corsair stated it needed to cancel the orders to maintain accurate and fair pricing throughout its store.
Failed Compensation Attempt
Corsair tried to make amends by offering a 15% discount on future purchases. However, this move backfired swiftly, as customers realized that the coupon code included in the apology was already expired. The message indicated that the voucher was valid until October 31, 2025, which was actually two months ago.
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