Key Takeaways
1. Hackers claim to have breached Discord, holding 1.5 terabytes of age-verification photos, including over 2 million government-issued IDs and selfies.
2. The breach has led to extortion attempts against Discord, raising concerns about identity theft and phishing threats for its 250 million monthly users.
3. The incident originated from a compromise of Discord’s third-party customer service provider, Zendesk, rather than a direct breach of Discord’s main system.
4. Compromised data includes user names, email addresses, partial billing details, IP addresses, and limited internal documents, but does not include full credit card numbers, CVV codes, private messages, or passwords.
5. Discord is notifying affected users and urging them to remain vigilant for suspicious communications following the breach.
Hackers claiming to have executed a significant breach on Discord have intensified their threats by asserting they hold 1.5 terabytes of age-verification photos. This includes 2,185,151 images of government-issued identification, such as passports and driver’s licenses, along with selfies that users submitted during automated age verification appeals.
Extortion and Risks
The hackers are utilizing the stolen data to blackmail Discord for ransom. This security incident has raised serious concerns about identity theft and phishing threats, especially since Discord has over 250 million active users each month. The breach has sparked widespread worry as users ponder the safety of their personal information.
Background of the Breach
The incident was initially brought to light by cybersecurity monitors such as Hackmanac and Discord Previews. The age-verification system in place raises additional issues regarding data retention practices and increasing regulatory demands for age verification in places like the UK and Australia. This breach traces back to September 20, when an unauthorized user compromised Discord’s third-party customer service provider, Zendesk, granting them access to ticket systems without directly breaching Discord’s main framework.
Discord identified the issue shortly after it occurred and made a public announcement on October 3, clarifying that only a small group of users who had reached out to customer support or trust and safety teams were at risk.
Details of the Compromise
In its official communication, Discord described the extent of the breach, noting that the attacker specifically targeted data to use for extortion. This calculated strategy has sent shockwaves through other industries, including cryptocurrency, where Zendesk has provided services to exchanges like BtcTurk and HTX, both of which have experienced multimillion-dollar hacks in the past.
According to Discord’s press release, the compromised data includes names, usernames, email addresses, and other contact information shared with support, such as partial billing details like payment types, the last four digits of credit cards, and purchase histories. It also involves IP addresses, discussions with customer support agents, and some limited internal documents like training materials and presentations.
What Wasn’t Compromised
However, the leaks do not include full credit card numbers, CVV codes, private messages, or passwords. While Discord did confirm that hackers accessed “a small number of government-ID images” from age-verification requests, the hackers claim to possess over two million such files, possibly gathered before automated deletions could take place.
Discord has commenced sending notifications to those affected and is advising users to stay vigilant for any suspicious messages.
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