Tag: Fitbit Sense

  • Fitbit Users Experience Battery Life Issues After Latest Update

    Fitbit Users Experience Battery Life Issues After Latest Update

    Key Takeaways

    1. Recent updates for Fitbit Sense and Versa 3 have caused significant battery drain, despite being intended to fix overheating issues.
    2. Users report that battery life has decreased from 2-6 days to less than 24 hours after the update.
    3. Google has acknowledged a possible decrease in battery life but has not provided a solution for the problem.
    4. Users cannot opt out or revert the update, as it will lead to automatic factory resets.
    5. Affected users are being offered $50 compensation for the battery issues.

    Fitbit Sense and Versa 3 smartwatch owners are noticing quicker battery drain after a recent required update. For the Sense model, the update was version 44.128.6.21, while the Versa 3 received version 36.128.6.21. This software was introduced to fix a problem that made the batteries in these devices overheat, which in some cases, resulted in skin burns.

    Users Report Problems

    When Google reached out to users regarding this mandatory update, they mentioned a possible decrease in battery life. They specifically said that “the battery will last for shorter periods between charges, and you may need to charge your device more frequently.” However, the effect seems to be much more significant than users had originally thought.

    People have been sharing their stories on the Fitbit Community forum and the Fitbit subreddit. Feedback shows that the Sense and Versa 3 watches used to last anywhere from two to six days on a single charge. After the recent update, some users found that their devices barely lasted 24 hours, forcing them to recharge daily instead of just a few times a week.

    No Solutions Yet

    Regrettably, Google has not provided any fix for this issue. Additionally, users cannot opt out of or revert the update, as the company indicated that those who fail to install the update will have their devices automatically reset to factory settings after a few days. Users affected by this battery issue have also been offered a $50 compensation. Other models, such as the Versa 4 (curr. $169.99 at Amazon) do not seem to be experiencing this battery trouble.

    Source:
    Link

    Tags: , ,
  • Fitbit Smartwatch Overheating Risks: Google Offers $50 Update Compensation

    Fitbit Smartwatch Overheating Risks: Google Offers $50 Update Compensation

    Two Fitbit devices are facing a notable problem. As per Google’s statement, the Fitbit Sense and Fitbit Versa 3 smartwatches have lithium-ion batteries, commonly used in most modern gadgets, that might overheat under certain conditions. In extreme cases, this could lead to burns on the wrist, though Google emphasizes that the overall risk of such serious overheating is quite low.

    Update Rollout

    Google has mentioned that this problem can be fixed with software updates, and one has already begun to be distributed. This update aims to lower the chance of overheating, but it will also reduce the usable battery capacity, meaning users will experience a shorter battery life and will need to charge their devices more often. The tech giant has also stated that users will need to install this update manually.

    Consequences of Inaction

    For those who choose not to update their smartwatches, a factory reset will automatically happen soon, wiping all personal data from the device. During the setup that follows, the new firmware will be automatically installed, which seems to be Google’s way of ensuring that users get this important update.

    Compensation for Users

    Furthermore, Fitbit Sense and Versa 3 owners can check a dedicated website to see if their device is impacted. Those affected by this issue will receive a compensation of $50 or its equivalent in their local currency. However, it is still uncertain how much the new software update will affect the battery life of these Google smartwatches. Neither the Fitbit Sense nor the Versa 3 is currently available for purchase, but the unaffected Fitbit Sense 2 can be bought for $149 on Amazon.

    Source:
    Link

    Tags: , ,