Key Takeaways
1. Philips Hue is experiencing integration issues with Amazon Alexa, affecting voice command functionality for smart home devices.
2. Many users report that some Philips Hue devices are unresponsive or have limited control, with no error messages provided.
3. Signify, the company behind Philips Hue, has acknowledged the problem but claims it affects only a “small number” of customers.
4. The company is working with Amazon to resolve the issue, but no timeline for a fix has been provided.
5. Affected users are encouraged to contact Philips Hue customer support for assistance, and a Philips Hue Bridge v2 is recommended, though some users report functioning without it.
Philips Hue has acknowledged an issue related to its integration with Amazon Alexa. This integration is intended to let users manage their smart home devices using voice commands from Amazon Alexa. For instance, you can remotely turn lights on or off, or modify the brightness or color of bulbs like the White and Color Ambiance E26 (currently priced at $43.99 on Amazon).
Users Report Problems
Many users have been reporting difficulties with the Philips Hue Alexa Skill for a while now. Some Philips Hue devices are completely unresponsive, while others can be controlled but with some limitations. This issue seems to have come out of nowhere, without any error messages appearing in the Alexa application or on devices that support Alexa. Furthermore, users have noted that reconnecting Philips Hue with Alexa does not resolve the problem.
Company Acknowledgment
A recent article by Golem.de reveals that Signify, the firm that oversees Philips Hue, has confirmed that the link between Philips Hue smart products and Alexa is indeed malfunctioning in certain situations. They assert that only a “small number” of customers are experiencing this issue, though they did not provide any specific figures. Reportedly, the company has indicated it is collaborating with Amazon to find a solution. However, there is no timeline available for when users might expect a resolution.
Customer Support Options
If you are one of the customers facing this issue, it is advisable to reach out to the Philips Hue customer service department. It’s also important to mention that while Amazon recommends having a Philips Hue Bridge v2 to utilize this skill, many users say they can still operate Alexa without needing the hub.
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