Key Takeaways
1. Sony is offering free $10 redemption codes to users who experienced issues with vouchers on December 24th, regardless of financial loss.
2. Many affected users are encouraged to contact PSN support if they haven’t received email notifications about the issue.
3. Sony has not provided a clear explanation for the recent PlayStation Network outages and past operational issues.
4. PlayStation Plus subscribers are promised five free days of service as compensation, but some users feel this is less valuable than the $10 voucher.
5. Ongoing server problems are a growing concern for gamers, especially with upcoming game releases like Monster Hunter Wilds.
The PlayStation Network outage on February 7th and 8th caught a lot of attention in the news. But this wasn’t the only problem gamers have dealt with regarding Sony’s online service. On December 24th, many customers encountered error messages when trying to use their vouchers. To address this, Sony is now giving out free $10 redemption codes to affected users, regardless of whether they lost any money on Christmas Eve.
Email Notifications
PlayStation LifeStyle reported about an email that was sent to a subscriber who had trouble entering a code. Although a $10 credit isn’t much nowadays, some players might still be able to redeem their original vouchers. Sony is aware of the accounts that were affected, but if someone hasn’t gotten a similar message, they should reach out to PSN support for assistance.
Lack of Explanation
Like the prolonged downtime of the PlayStation Network, Sony hasn’t given a clear reason for the issues during the holiday season. Gamers were only informed that there was an “operational issue” back in February. For over 18 hours, subscribers were unable to play multiplayer games or even single-player games that required an internet connection. This situation brought back memories of the notorious hacking event in 2011, which lasted an incredible 23 days.
Compensation for Subscribers
PlayStation Plus subscribers have been promised five free days of service as compensation for the inconvenience. However, customers are still waiting to see this credit reflected, and many feel this offer is less generous compared to the recent $10 voucher. Considering that the PS Plus Essential tier is priced at $9.99 monthly, a lot of gamers might actually prefer receiving a voucher instead.
With both PlayStation and Xbox games depending heavily on online networks, server problems are becoming a bigger worry. Monster Hunter Wilds is set to launch on February 28th, and PS5 players are crossing their fingers that the network issues seen during the second open beta test won’t happen again.
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