Humane has announced a recall for approximately 10,500 charging case accessories designed for the AI Pin. The notification was shared on X (via Engadget), where the company reported an incident involving one of the cases overheating and melting when used with a third-party USB-C cable and power source.
Reason for Recall
The decision to recall was made "out of an abundance of caution," as the company discovered quality problems with battery cells supplied by an outside vendor. Humane has since terminated its relationship with this vendor to ensure customer safety.
Assurance to Users
Humane confirmed that this problem does not stem from the hardware design of their products. The AI Pin, Battery Boosters, and Charge Pad are not affected, as the batteries for these items are supplied by a different vendor that has not been disqualified.
Replacement and Refund Options
The company expects that replacements will be ready in 3 to 6 months. Users will have the option to select either a replacement or a refund. Customers who purchased the Charge Case accessory alone will be eligible for a refund of $149 (€137.02 or £115.51). Those who acquired it as part of the AI Pin Complete System will receive a refund of $129 (€118.63 or £100.02).
For more information, customers can check the US Consumer Product Safety Commission, Humane Ground Control on X, and Engadget.
