Key Takeaways
1. Several users reported overheating issues with the first-generation Sonos Roam while charging, leading to melted USB-C ports and damaged cables.
2. Sonos is offering free repairs for affected devices but downplays the severity of the problem, stating it involves a “very low number” of cases.
3. The newer Sonos Roam 2 is considered safe, and the company suggests environmental conditions may play a role in the overheating incidents.
4. Sonos plans to release software updates to reduce overheating risks, but it remains unclear if these updates will be effective.
5. Users are advised to avoid charging the first-gen Sonos Roam near flammable materials and to use the optional magnetic charging dock when possible.
Over the last few months, several users on Reddit have shared experiences of their first-generation Sonos Roam overheating while charging. This overheating has led to melted USB-C ports and damaged charging cables. The high heat around the charging area could pose a serious fire risk, particularly if the Bluetooth speaker is situated near flammable materials like curtains.
Sonos Response to the Situation
In response to these issues, Sonos is providing free repairs for those affected. However, the company seems to be minimizing the severity of the problem. In a statement given to Bloomberg, Sonos stated that they have seen a “very low number” of cases. They also indicated that only a small handful of original Sonos Roam units are involved, while the Sonos Roam 2 (which is priced around $156 on Amazon) is considered safe. Sonos has suggested that environmental conditions may contribute to the reported problems, but it remains uncertain if this pertains to temperature or humidity levels. Furthermore, the company plans to implement software updates to help mitigate the risk of overheating during charging.
Uncertain Future for Affected Users
Since the most recent reports from users are quite new, it is still not known if the speakers that have experienced issues were using the latest software version. Only time will tell if software updates can actually fix the problem. Regardless of this, it’s wise to refrain from charging the first-gen Sonos Roam near easily ignitable furniture. Additionally, using the optional magnetic charging dock is recommended when feasible, as the concern seems to be confined to the USB-C port alone.
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