Key Takeaways
1. The Retroid Dual Screen Add-On is incompatible with the Retroid Pocket 4 Pro due to hardware-level issues.
2. The Retroid Pocket 4 Pro uses a MediaTek processor, while other compatible models use Qualcomm processors, contributing to the incompatibility.
3. Retroid plans to develop a fix involving a new DP video receiver chip, but it may take three to four months.
4. Retroid will issue refunds automatically to customers who purchased the Dual Screen Add-On for the Retroid Pocket 4 Pro.
5. Customer frustration has grown due to prior claims of compatibility and multiple shipping delays for the accessory.
When Retroid made the announcement about the Retroid Dual Screen Add-On, a secondary display for compatible handhelds, it highlighted that the Retroid Pocket 4 Pro was one of the initial first-party handhelds to work with it. However, a recent update from the manufacturer has left owners of the 2023 Android device feeling disappointed.
Compatibility Issues Revealed
Retroid’s social media posts have disclosed that the Retroid Dual Screen Add-On does not work with the Retroid Pocket 4 Pro (which is priced at $174 on Amazon), contradicting previous claims and even a demonstration that showed the accessory functioning with the handheld.
The manufacturer states that this incompatibility arises from a hardware-level problem, preventing the display’s receiver chip from aligning with MediaTek’s output clock jitter, leading to PCR errors.
Processor Differences
Of the three Retroid handhelds that were initially said to be compatible with the Dual Screen Add-On, the Retroid Pocket 4 Pro is the sole device powered by MediaTek processors, specifically the Dimensity 1100. The other two models, the Retroid Pocket 5 and the Retroid Pocket Mini/Mini V2, utilize Qualcomm’s Snapdragon 865 processor.
Retroid announced that its research and development team is currently working on a fix that would involve an updated DP video receiver chip suitable for MediaTek processors. However, they estimate that the development process for this solution could take around three to four months.
Refund Process Implemented
Given the situation, Retroid has decided to issue refunds to those who purchased the Retroid Dual Screen Add-On along with the Retroid Pocket 4 Pro. According to their post, customers won’t need to take any action since the customer service team will handle the refund directly to the original payment methods.
The announcement has sparked frustration among customers who had ordered the accessory, which has already experienced two shipping delays. Some users feel that Retroid has not been truthful and failed to adequately test the device’s compatibility with the Retroid Pocket 4 Pro.
While Retroid claims that a solution is in the works, it remains uncertain whether they will find it worthwhile to see this solution through to completion, which may entail launching a third version of the accessory for devices powered by MediaTek, or if they will simply discontinue support for MediaTek devices altogether. Ultimately, only time will reveal the company’s final decision.
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