Key Takeaways
1. Dbrand’s Killswitch case for Switch 2 has faced issues with Joy-Cons detaching.
2. The company plans to offer free replacements and has redesigned the grips to minimize detachment problems.
3. Dbrand’s initial response to user complaints was unsatisfactory, leading to increased frustration among customers.
4. The dock adapter has caused difficulties in docking and removing the console, prompting Dbrand to provide silicone friction pads.
5. New buyers of the Killswitch will receive the updated design improvements automatically, though some customers remain skeptical.
The Dbrand Killswitch is a high-end case for the Switch 2 that promises to safeguard the much-desired new handheld device. Sadly, a few problems have arisen, leading to dissatisfaction among users, and the company’s first response only fueled the frustration.
Solving the Issues
Dbrand now asserts that revamped grips will fix the issue with Joy-Cons detaching. They also found a solution for the Switch 2 dock adapter that was causing a loose connection. Customers can look forward to an announcement regarding free replacements in the near future.
Gamers’ Frustration
When users tested the Killswitch, they found that the controllers could easily come loose from the console. The case’s Joy-Con grips were interfering with the groove near the magnetic connection points. In response to videos showing consoles falling, Dbrand claimed that players shouldn’t only grab a Joy-Con with one hand. This explanation did little to appease buyers, who were calling for a fix.
Attempting to Rebuild Trust
A recent post on Reddit suggests that Dbrand is trying to win back the loyalty of its fans. The company is looking at making small tweaks to the grips to minimize unexpected detachments. Instead of minor changes, they have completely redesigned the accessories, now naming it a “Joy-Lock.” A video released on the official Dbrand subreddit demonstrates how gamers can hold the Switch 2 at one end while keeping the Joy-Cons securely attached.
Docking Challenges
The Killswitch also comes with an adapter allowing users to dock their console without having to take off the case. Unfortunately, this has made it tricky to properly seat the handheld in the official dock. Gamers have also faced challenges in removing the console without taking the dock with them. Dbrand intends to send out silicone friction pads to customers to resolve this problem.
Upgrades for New Buyers
Those who purchase the Dbrand Killswitch for the first time will automatically benefit from these enhancements. The company’s update seems to be a positive step, but some customers may still hold doubts until they can try the revised Switch 2 case for themselves.
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