Tag: EcoFlow

  • EcoFlow Addresses Customer Concerns Over New Paywall Reports

    EcoFlow Addresses Customer Concerns Over New Paywall Reports

    EcoFlow is trying to respond to recent customer feedback regarding a possible subscription service. They have a variety of products such as the PowerStream Balcony Solar System and portable power stations. Many of these products can be managed remotely through the EcoFlow app on smartphones.

    New Features and Pricing

    Some user reports have shown that certain features in the app now have a gold diamond symbol, signifying that they are behind a paywall. One of these features is Intelligent Energy Planning, which costs £3.99/€3.99. EcoFlow mentioned that a select group of customers was chosen to participate in the early testing phase for what they call “advanced features” in the app.

    Company’s Response

    In light of the concerns raised by users, EcoFlow posted a message on their Facebook page. They clarified that they will not implement a paid subscription model until they have “fully considered and evaluated our user opinions.” The company also assured that no current features for PowerStream users would be hidden behind a paywall. If any new subscription fees are introduced, EcoFlow claims these would be associated with “cutting-edge technologies tailored to specific critical needs.”

    Future Considerations

    In their message, EcoFlow suggested that some tools might incur charges to help them “continue maintaining and developing” their services. They further explained that while a subscription model could raise costs for some device users, it would allow others to avoid upfront charges for features they might not use. While some users have welcomed EcoFlow’s update, others remain doubtful about future changes. A screenshot of the complete message from EcoFlow is below, along with user reactions in the comments.

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  • EcoFlow Launches Paywall for Premium Power Solution Features

    EcoFlow Launches Paywall for Premium Power Solution Features

    EcoFlow is one of the well-known brands in the energy solutions market, providing products like power stations and solar panels. The company doesn’t just focus on batteries; it also offers a variety of devices packed with smart functionalities. These gadgets can show the power output or connect with an app for added convenience. When customers buy a product, they currently get access to all smart features without having to pay extra. However, reports suggest that this may soon change, as indicated by a statement from EcoFlow.

    Changes to Smart Features

    Some of the smart features in the app will have a golden diamond symbol to signify their premium status. Pricing information for certain features has been released. For instance, intelligent power management is expected to cost at least €3.99 (US$4.19). However, details on how long a subscription might last are still unclear. It’s evident that using these premium features will not be cheap; accessing one feature on multiple devices could potentially cost consumers up to €70 (US$74).

    Confirmation of Paid Features

    In response to questions from the German media outlet Appgefahren, EcoFlow has seemingly acknowledged its intentions to launch paid features. The company stated that, while there are no additional fees at the moment, future products may come with charges. EcoFlow has not provided specific information about the scope and pricing of these upcoming services.

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