Key Takeaways
1. EA apologized to players for launch issues with Battlefield 6 on the EA app, offering compensation for those affected.
2. A “purchase to play” glitch prevented pre-order customers from accessing the game, requiring them to buy non-existent DLC.
3. Affected players will receive 12 Hardware and 12 Career 60-minute boosters, along with full access to the current seasonal battle pass.
4. Players who purchased the premium Phantom Edition will get free access to Season 2’s Battle Pass as additional compensation.
5. Despite the issues, Battlefield 6 had a strong launch, breaking EA’s Steam records with 747,000 concurrent players shortly after release.
Electronic Arts has apologized to players who were affected by the launch issues of Battlefield 6 on the EA app. Those who pre-ordered the game but couldn’t get in are being compensated with 12 Hardware and 12 Career 60-minute boosters, plus complete access to a seasonal battle pass.
Cause of the Outage
The problems arose due to a “purchase to play” glitch that prevented players who bought the game from accessing it. Instead, they were asked to purchase non-existent downloadable content (DLC) for both multiplayer and campaign modes. Furthermore, players who had pre-loaded the game were also unable to join the long lines forming on the BF6 servers.
EA’s Response
In response to the situation, EA acknowledged the difficulties and shared a message via Battlefield on X, stating, “Today we experienced an outage on the EA app that prevented some of our players who pre-ordered Battlefield 6 from accessing the game, and we know this can be frustraiting, so we wanted to offer an apology… with perks. The fix has been rolled out. But we aren’t done. Anyone on the EA app who was affected will receive 12 Hardware and 12 Career 60-minute boosters, which should be arriving in impacted players’ in-game inbox this weekend.”
Additional Compensation
EA isn’t stopping with just 24 XP boosters, as all players who faced issues will also receive full access to the current seasonal battle pass. Moreover, those who bought the premium Phantom Edition, which comes with Battlefield Pro subscription benefits, will also be granted free access to Season 2’s Battle Pass.
The intention behind this gesture is to compensate players for the significant amount of gameplay time lost during the busy launch period. Many users expressed their annoyance as they attempted to verify files, repair, and reinstall the game, only to encounter the same error messages repeatedly.
Comments from Battlefield Studios
Vince Zampella, the lead at Battlefield Studios, also weighed in, calling the situation “honestly embarrasing” and suggesting that affected players might want to consider refunding their purchase of Battlefield 6 on the EA app and then buying it again on Steam.
Despite these digital license troubles, Battlefield 6 has had a strong start, breaking EA’s previous Steam records just hours after its release on October 10, peaking at 747,000 concurrent players. This number is four times higher than the all-time high for Battlefield 5 and has even surpassed Call of Duty’s previous peak of 491,000.
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