GIN E-Bikes has announced that customs has seized a batch of chargers due to concerns about their certification. An inspection revealed that 10 chargers from this lot did not meet the necessary certification standards and were therefore considered unsafe for consumer use. As a result, customs authorities have recalled and disposed of these chargers.
Customer Outreach
The company mentioned that it had expected the inspection results and took steps to mitigate the situation. GIN E-Bikes has started reaching out to customers who might have received chargers from the affected batch, making sure they know about the recall. To alleviate any inconvenience, GIN E-Bikes is providing free replacements or other solutions for those impacted.
Commitment to Quality
In a recent statement, GIN E-Bikes reassured its customers of its dedication to maintaining safety and quality standards. The company has also enhanced its supply chain inspection procedures to avoid similar situations in the future. "Our aim is to guarantee the safety and satisfaction of our clients. We are devoted to taking all necessary actions to uphold the high standards we represent," the statement said.
For more information or support, customers can contact GIN E-Bikes at [email protected] or reach out to Marina Vlasenko at [email protected]. Additionally, customers can review the official notice regarding the customs decision for more details.
Focus on Innovation
As a prominent electric bike manufacturer, GIN E-Bikes emphasizes its commitment to delivering high-quality products that improve customer experiences and encourage sustainable urban transport.
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