Tag: Pocket Mini

  • Retroid Offers Solutions for Pocket Mini Display Shader Issues

    Retroid Offers Solutions for Pocket Mini Display Shader Issues

    Key Takeaways

    1. Retroid initially rejected return requests for the Pocket Mini but later allowed returns for only 200 units despite all devices having the same display issue.
    2. Customer dissatisfaction led to significant backlash, including doxxing of a company representative, who later stepped down.
    3. Current Pocket Mini owners can receive a $10 refund if they keep their devices, and the limit on returns has been lifted.
    4. Retroid plans to release a new hardware revision for the Pocket Mini with a replacement display, expected in about a year.
    5. Existing Pocket Mini owners will receive a discount on the upcoming display hardware.

    Last week, we shared news about Retroid’s plan to address ongoing display problems affecting the Pocket Mini. The company mentioned that anyone needing assistance could reach out to their support team for help. Since then, the situation has evolved, and not all of it is pleasant.

    Issues with Returns

    At first, some customers reported that Retroid was rejecting return requests, which contradicted their earlier reassurances. Later, the company stated that only 200 units could be returned, even though all Pocket Mini devices have the same problem with rendering CRT shaders correctly. It’s important to note that this issue is exclusive to the Pocket Mini and does not affect the Pocket 5 or the earlier Pocket 4 and Pocket 4 Pro (currently priced at $199 on Amazon).

    Customer Reactions

    In a video by Retro Game Corps, it was highlighted that the company’s social media rep faced doxxing due to backlash from unhappy owners over Retroid’s handling of the situation. After this individual stepped down, Retroid released a detailed update regarding the Pocket Mini’s future.

    Refund and Hardware Updates

    For instance, all current Pocket Mini owners can now receive a $10 refund if they choose to keep their devices. If that refund doesn’t meet your expectations, the previous limit of 200 returns seems to have been lifted. Additionally, Retroid announced plans to create a new hardware revision for the Pocket Mini, which will include a replacement display. While this new version won’t be available for another year, existing owners can expect a discount on the upcoming display hardware. For further information, please refer to the statement below.

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    Retroid Offers Solutions for Pocket Mini Display Shader Issues
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  • Retroid Update: Fixes for Pocket Mini Display Issues

    Retroid Update: Fixes for Pocket Mini Display Issues

    Key Takeaways

    1. Retroid has launched a teaser campaign for the Pocket Classic and Pocket Flip 2 while updating on the Pocket Mini’s issues.
    2. The Pocket Mini, released last summer, is compact and performs well compared to larger devices like the Ayn Odin2.
    3. Initial units of the Pocket Mini had color scheme discrepancies compared to what was advertised.
    4. Display issues with the Pocket Mini involve improper rendering of shaders, which Retroid initially thought could be fixed via software.
    5. It has been confirmed that the shader issue is a hardware problem, leading to an expanded return policy for dissatisfied customers.

    Retroid has launched a new teaser campaign for the Pocket Classic and Pocket Flip 2. At the same time, the company has shared some updates regarding the Pocket Mini and its persistent display troubles.

    Pocket Mini Performance Recap

    The Pocket Mini was released last summer, featuring compact dimensions of 165 x 77 x 16.5 mm and weighing 215 g. It performed comparably to the significantly larger Ayn Odin2 (currently priced at $449 on Amazon) in demanding emulator tasks. Retroid didn’t experience the usual production delays associated with long-run gaming handhelds, but some initial units were shipped with a different color scheme than what was shown on their website.

    Display Issues and Updates

    After release, it became clear that the Pocket Mini struggled with displaying shaders properly. Instead of looking correct, filters and scan lines appeared distorted and uneven. Retroid initially thought they could fix this by collaborating with Qualcomm, possibly through a software update.

    Hardware Problems Confirmed

    Sadly, they have now confirmed that this issue will not be resolved that way. The Pocket Mini’s failure to render shaders is attributed to a ‘behavior of the screen.’ This implies that the problem lies within the hardware itself rather than being due to faulty software. Consequently, Retroid has expanded the return policy for the Pocket Mini for customers who are dissatisfied with their devices. More details can be found in the screenshot below.

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    Retroid Update: Fixes for Pocket Mini Display Issues
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